All applicants must meet Modo’s driving standard:

• Be 19+ years of age or, if younger than 19, be a Green Member linked to a Member-Owner (Principal Member) that is 25+ years of age and has a valid Class 1, 2, 3, 4 or 5 BC driver’s licence;
• Have an N licence or better or the equivalent from another jurisdiction (must be permitted to drive alone in the car), or have an L licence and be a Green Member linked to a Member-Owner (Principal Member) that is 25+ years of age and has a valid ICBC-issued Class 1, 2, 3, 4 or 5 driver’s licence;
• No at-fault accidents within the past two years at the time of joining;
• No more than one at-fault accident within the past two years after joining;
• No licence suspensions within the past two years; and
• No more than two traffic violations in the past two years.

Drivers with a learner’s L licence and drivers under 19 years of age with an N licence are eligible to join as a Green Member and must link their membership to a current Modo Plus Member. Click here for more information.

Documentation Requirements We also need to see, at a minimum, the last two years of BC driving and insurance claims history and/or driving history from outside BC, no matter where you held your licence during those years, and/or whether you’ve driven, or insured a car, for two years or not. Please choose the option below that describes the last two years of your driving history:

• I have only had an active BC licence for the last two years.
• I have had an active BC licence AND a licence from outside BC in the last two years.
• I have only held an active licence from outside BC for the past two years.
• I have had my BC licence for less than two years and have never had a licence from outside BC.

• Register online if you are 19+ years of age and have an N licence or better Choose between our Modo Plus or Monthly plans and then click the “Join Modo “button at the top of your screen to get started. It only takes a few minutes and requires a valid credit card*.
• Once you receive your vehicle access fob in the mail, you’re ready to go! *Credit card must be in your name; prepaid or debit cards not accepted for online registration.
• If you have a learner’s L licence or are under 19 years of age and have an N licence Drivers with a learner’s L licence and drivers under the age of 19 with an N licence cannot use online registration. You will need to come to a Modo office in Downtown Vancouver, Victoria or Kelowna with a Modo Plus member to whom your account will be linked (the Principal Member) to join as a Green Member. The Principal Member to whom the Green Member is linked must be 25+ years old and have a valid ICBC-issued Class 1, 2, 3, 4 or 5 driver’s licence. You will need to jointly complete the Green Membership Application form.
• Green Members are subject to a $2,500 Damage Fee, are not eligible to participate in Modo’s Damage Pool and are required to make a $1,500 Damage Deposit. The Damage Deposit to be paid by cash, debit card, electronic bill payment or certified cheque payable to Modo Co-operative. Non-certified cheques and credit cards are explicitly excluded. The Principal Member is fully responsible for the Green Member’s obligations to Modo.
• To join as a Business or Associate Member, contact us at info@modo.coop.

Friendly Reminder: Get your driving records from ICBC

Use ICBC’s online request page to request they email the following two documents directly to info@modo.coop:

• Driving record (driver’s abstract)
• Insurance and claims history record

We will need both sets of records for the past two years.

For us to be able to process your application we will need to see the Drivers Abstract and Insurance Claims History from any jurisdiction you held a licence within the past two years. After you have submitted all your necessary documentation, call or email us and we can typically have you set up and ready to go within a few days.

It’s unpleasant to think about accidents, but it’s best to be prepared. Here’s some advice that could help (adapted from ICBC):

Step 1: If the accident involves another vehicle, make sure you, your passengers and the other party are safe. If anyone is injured, call 911. If it’s safe to move vehicles off the road, do so. Avoid discussing who is at fault and proceed to step 2.

If the accident does not involve another vehicle, like hitting a pole for example, skip to step 5.

Step 2: Gather the following information for all vehicles and drivers involved in the collision:

• Driver’s name, driver’s licence number, state or province, and contact information
• Vehicle licence plate number and year, make and model
• Insurance information if the vehicle is not from BC
• Photos of the damage to both vehicles

Step 3: If there are any witnesses to the collision, gather their names and contact information.

Step 4: Gather information about the collision scene including the date, time, and weather conditions; the location; the direction each vehicle was traveling; your vehicle in relation to the other vehicle(s).

Step 5: Call Modo and we’ll walk you through the next steps.

Any new damage you cause or discover bigger than your fob must be reported. If the damage has a clear numbered sticker on it, it has already been reported.

For damage you discover or cause during your booking, call the Member Care Team right away at 604.685.1393 to submit a report, please ensure to take photos of the damage. We will advise you on whether the vehicle is safe to continue driving and our Damage Department will follow up with you regarding the incident.

Damage discovered at the start of your booking must be reported before you begin driving. To file a report you can call a Modo agent, submit a ticket using our app, or send an email to info@modo.coop. Ensure you take photos. Unreported damage is investigated and can result in a damage fee.

Modo’s fleet is insured up to $5 million under a Third-Party Liability policy from ICBC and is self-insured for damage to our own vehicles. Members are subject to a damage fee (see next FAQ: What is Modos Damage Fee?) in accordance to their membership type for any damage that occurs to the Modo vehicle during their bookings. Read more on Modo’s insurance.

Modo members who have shown a complete two years of clean driving history pay a damage fee up to the first $1,000, depending on the extent of the damage. This includes damage resulting from a Hit & Run, Vandalism and damage to the tires.

Green Members, Business Members and members who have been in an accident with a cost to Modo that exceeded $1,000 during the preceding two years, pay a damage fee up to the first $2,500.

Individual members who have been in an accident with a cost to Modo that exceeds $1,000 are required to make a damage deposit of $1,500 in addition to any damage fees. This deposit can be returned after two years of damage-free driving.

If the damage to the Modo is a result of an accident with another vehicle and the third party is deemed at-fault by ICBC, no damage fees will apply. For all other damage incidents (Yes, that includes at-fault accidents, hit and run, vandalism and damage to the tires.) you will need to pay the Damage Fee.

Learn how Modo’s Insurance works.

Members choose damage fee options when signing up online and can adjust them under their Account Settings at their convenience. There are 2 options available for members to avoid paying the damage fee:

Option 1: Collision Loss Damage Insurance. (CLDI)

Reduce your damage fee to $0 by paying your Modo invoices with a credit card offering Collision Loss Damage Insurance (CLDI). Check with your credit card company to see if your card carries this insurance, then indicate on your Modo account online that you’re using your credit card’s CLDI coverage by setting up the card for automatic payments and enabling the CLDI option. By doing so, you will be declining the insurance and damage fees provided by Modo and indicating your preferred coverage option as CLDI for future bookings. Please note: CLDI does not cover trucks, cargo vans and some specialty vehicles. Please check your insurer terms and conditions for details on exclusions. 

Option 2: Modo Damage Pool

Enrolling in the Modo Damage Pool reduces your damage fee to $0 for any damage that occurs during your booking. The Damage Pool is optional and covers all Modo vehicles. Members must be enrolled in the Damage Pool prior to an accident.

The Damage Pool costs $50 annually (non-refundable) and expires after being used in the event of an accident. If you are in an accident whose cost to Modo is less than $1,000, you can rejoin the Damage Pool for $50.

Individual members who have been in an accident with a cost to Modo that exceeds $1,000 are required to make a damage deposit of $1,500 in addition to any damage fees to continue driving with Modo.  This deposit can be returned after two years of damage-free driving.

Business accounts and Green Members are not eligible to join the Damage Pool.

How to join: Login to your account at bookit.modo.coop and click My Account>Damage Pool/Coverage to sign up.

Learn more about Modo’s Insurance.

The Modo Damage Pool is a pool fund shared by those enrolled to cover the cost of repair for damage to the fleet

The process of pooling funds distributes the risks of coverage among contributors. Once you’ve joined the pool, your $50 enrollment fee is amalgamated into the collective fund. Unlike a bank deposit, the funds are no longer linked to a particular person or account because they have been absorbed into the larger pool that is frequently utilized for repairs.

To enroll login to your account at bookit.modo.coop and click My Account>Damage Pool/Coverage to sign up.

Business accounts and Green Members are not eligible to join the Damage Pool.

The Damage Pool is non-refundable, due to it being absorbed into the pool shared by the Members enrolled.

Most members are able to continue driving after their first incident under $1000 because they were enrolled in the Damage Pool or had coverage through a credit card with CLDI (Collision Loss Damage Insurance – see “Can I avoid paying the damage fee?”).  Without CLDI or Damage Pool you would be required to pay the Damage Fee to continue driving (see “What is Modos Damage Fee?”)

If the first damage incident’s cost of repairs is greater than $1000, a damage deposit of $1500 will be required to continue driving. The deposit can be paid by cash, debit Interac, certified cheque or electronic bank payment. Credit cards and personal cheques will not be accepted. The damage deposit is refundable after two years of clean driving history can be shown by resubmitting your driving documents.

Members are required to perform an inspection at the start and the end of their bookings and report new damage to us right away. Damage found during the inspection at the start of your booking must be reported before you begin driving. If damage is reported part way through your booking or by the next member at the start of their booking, you may be held liable for it.

Before you start driving, inspect the entire vehicle for any visible damage larger than your Modo fob such as:

• dents
• scratches
• cracks in the glass or mirrors
• damage to the tires
• rips in the upholstery
• loose components of the interior
• vandalism

If you spot anything larger than a fob and not already marked with a round, clear numbered sticker, let us know before you start driving – take photos and send a description to us using our app, by email to info@modo.coop or give us call.

At the end of your booking, inspect the vehicle again for any new damage that may have occurred during your booking. If you spot anything new, let us know immediately.

If you miss doing an inspection, submitting a report or a report is submitted after you’ve started driving, you may be held liable for any new damage the next member reports.

For anything without a sticker and larger than your Modo fob, photos must be:

• clear (not blurry)
• well lit
• taken from the side, or above to reduce reflection
• taken from 2 meters away (to show where the damage is)
• taken up close (to show the detail of the damage)

Larger photo file sizes should be emailed to info@modo.coop rather than submitted through the app. When describing the damage to us, ensure you clearly specify where it is located using the terms “Driver’s side” and “Passenger’s side” rather than left and right, for example “dent on driver’s side door”.

Already reported damage will have a clear numbered sticker on or near it. The stickers indicate that we know about the damage, Modo Fleet has determined the vehicle is safe to drive, and it does not need to be reported again.

Any damage you find without a sticker must be reported.

When you tell us a vehicle is damaged, our fleet technicians inspect the car to make sure it is safe for operations and place stickers on the damage to document it.  Once the inspection is completed, an ICBC accredited adjuster will prepare an estimate on the repair costs and a damage coordinator will contact you to discuss the fee. If the damage is minor or largely cosmetic, we defer the repair to a later date when additional damage has accumulated to keep the car in service as to not affect other members bookings.

All Modo EV home locations have chargers.  You’ll need to use the BC Hydro EV card available in the vehicle. In some cases, home locations will require you to use another card to activate the charging station. This second charging card is also located in the pouch attached to the key chain ring (like any regular Modo gas card).

If you want to charge away from the vehicle’s home location, you can use the BC Hydro EV card available in the vehicle. The BC Hydro EV card is accepted at any BC Hydro, ChargePoint and Flo charging stations.

To find public available charging stations throughout North America, including all charging station vendors, use the PlugShare​​ website to find a charging station.

Learn more about Modo’s electric fleet!

You should always try paying with the default BC Hydro card available in the vehicle.

If the paid charging station doesn’t accept the BC Hydro card, you can pay with your own credit card. Most chargers allow any Visa or Mastercard with “tap” to be used at the charger directly.

Modo will reimburse up to $20 provided you submit a valid receipt. Many paid charging stations charge the cost of parking as their hourly rate – the charging component of the cost is free. As Modo does not pay for a member’s parking we have capped the reimbursement at $20 to allow enough time to charge the EV.

The NEXO is a SUV in the “large and loadable” category.

The NEXO’s range is roughly 700 kilometres, which means you should only drive a maximum of 350 kilometres away from the nearest refueling station.

You will be responsible for all charges that are incurred as a result of running out of fuel including, but not limited to, towing, damage, and tickets.

• To engage and disengage the engine, you will need to press the start/stop button and have your foot on the brake
• Pressing the ‘Start/Stop’ button without your foot on the brake will only activate some of the accessories, such as the radio and lights.
• If you are having issues fobbing in or out, make sure you have turned the vehicle off completely by pressing the ‘Start/Stop’ button, with your foot on the brake.

• Ensure the NEXO is turned off.
• While in the car, wait for the NEXO to finish its powering down procedure. You will hear various noises sounding like a steam train as it powers down. You can visually confirm that the car has completed its powering down procedure by watching the dashboard as the message will say if it has completed its powering down procedure.  This takes a minute or two.
• Once it has powered down, you can push the fuel door release on the left side of the dashboard above your left knee
• Make sure to have a napkin or paper towel
• Exit the car and open the fuel door now that it is released
• Take off the black plastic cap and place it on the holder that is located on the fuel door
• Use the paper towel to dry around the silver receptacle protruding from the NEXO – when it is wet, any water can freeze while hydrogen is being transferred and make it difficult for you to take off the nozzle later.
• Insert the Modo fuel card into the credit card slot to pay for the hydrogen fuel.
• Take the dispenser nozzle from the holster and connect it to the NEXO’s fuel receptacle. Once on the receptacle, pull the handle upwards on the dispenser nozzle and you will feel it lock into place.
• The nozzle can spin on the receptacle but should not be able to be pulled off when engaged.
• If it is not locked into place; click the release switch and try again (the black release switch at the rear of the nozzle handle).
• Fuel will not enter the fuel tank if the nozzle is not properly connected.
• Once the dispenser is connected, press the green button “Start Fueling” to begin the transfer of hydrogen to the car.
• You will hear a brief ‘whooshing’ noise, followed by a 10 second pause. The station is checking for a leak free connection.
• During fueling, you will also see that the dispenser nozzle will freeze with some frost forming at the connection point. This is normal.
• Once the NEXO is full, which can take 4 to 5 minutes for a complete fill, click the release button on the handle. If hard to remove, twist the nozzle and a gentle wiggle, as ice may have formed.
• Place the nozzle back onto the dispenser holster.
• Place the black plastic cap back onto the cover
• Close the fuel door

Click HERE for full instructions on how to fill up the Nexo.

Yes! The NEXO is eligible for HOV lane status.

• Yes! It’s extremely safe.
• Under the hood of one of these hydrogen vehicles, electricity is produced from the chemical reaction when hydrogen combines with oxygen. The electricity powers the engine and the only tailpipe emission is water vapour.
• Read more about the technology at http://www.chfca.ca

• Yes! Read more about the technology at http://www.chfca.ca.

• Self-parking is available. While inside the car, you can press either the self-park feature for parallel parking, or stall parking.  Instructions are listed on the screen
• To self-park, the button must be held down to continue the parking. If the member releases the button at any time, the self-parking feature automatically stops. This feature is a fail-safe feature to ensure that the member has complete control over the procedure
• Members are still responsible for any damage that occurs during self-parking as the system is still fallible

• There are currently four stations:
  Shell – 8686 Granville Street, Vancouver
  Shell – 4505 Canada Way, Burnaby
  Esso – 2501 Westview Drive, North Vancouver
  Esso – 4001 Quadra Street, Saanich
• The location of the Hydrogen Refueling Stations are entered into the navigation system of the NEXO
• The hydrogen pump is self-service
• Station requires a PIN code to fuel, fuel cards and credit cards do not work. The PIN code is in your booking confirmation.
• There is no charge to refuel the NEXO
• Shell station staff are not able to support any fueling questions, but HTEC provides support at 604-904-0412.
• Click HERE for full instructions on how to fill up the Nexo.

• Supporting a cleaner BC aligns with Modo’s social and environmental purpose as a member-owned co-operative.
• It does not use gasoline, its zero emissions, and only emits water out of the tailpipe
• It re-fills very fast, in just minutes!
• It has a longer range than battery-electric cars
• It is less susceptible to cold weather issues
• It is as quiet as EVs
• The vehicle actually cleans pollutants out of the air as its being driven