Frequently asked questions

My account

Can I add another person to my account?

Modo Plus (shareholding) members can add an Associate Member with a redeemable $250 share purchase. An associate member could be a partner, spouse, roommate and family living in the same household. Once added, the associate member will be automatically included in all bookings made by the principal member, making it easy to manage trips together. Since the associate member will have their own account, they can drive on their own at the Modo Plus rates and receive separate invoices.

The Modo Plus member is liable for any debts not paid by the Associate Member and vice versa. Contact us to learn more.

How to log in on the Modo app?

To log in, you’ll need your username and password. Once logged in, the app will keep you logged in, so you won’t need to repeatedly re-enter your password every time you use it.

How can I keep track if my trips and expenses?

To track your trips and expenses, locate the “Trips” icon at the bottom of your screen and select the “History” tab. This will display all your past bookings along with their respective costs.

How can I pay my account balance?

Modo Plus members have the following payment options available:

A valid credit card linked to your account (preferred method)
Electronic bill payment (EBP) via your online banking profile.

Monthly and all other non-shareholding members are enrolled in Pay as you Drive and must have a valid credit card in their name set up on their account.

To process any payment, you can use the app by going into "Account" and "Make a payment".

How do I close my Modo account?

Modo Plus and Associate: Log in to your account from a desktop computer and under Settings, click the Close Account tab and follow the instructions. Modo Plus shares are refunded within 90 days. We can refund these to a credit card or by a cheque and mail it to your address on file.

If you have any outstanding payments due to Modo at the time of your Share Redemption, we’ll use your share funds to cover those costs and the remainder will be redeemed.

‍Monthly and all other non-shareholding accounts: Log in to your account and under Settings, click the Close Account tab and follow the instructions. Monthly admin fees are pro-rated for the month you close your account.

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