When you book a Modo on RideLink, it’s yours immediately and for the next 12 hours. It is not possible to book your Modo in advance in RideLink.
Once you’ve selected Modo you wish to book:
From the Directions Tab:
- Scroll down through the directions until you see a “Book this Modo” button. Important! Clicking the ‘Navigate’ button does not book the Modo for you. This only initiates Live Directions.
- Click on the “Book this Modo” button.
- Review the information provided on the “Confirm your booking” screen.
- If necessary, change your method of payment.
- If you wish to proceed, click the “Book this Modo” at the bottom of the screen. If not, click the < to go back to the Trip Directions.
- If you receive an “Active Ride” screen you’ve successfully booked this Modo and it’s yours immediately and for the next 12 hours. Please note that charging for this booking will begin from the time you click "Book this Modo".
From the Map Tab:
- Click on the Modo icon on the map.
- Click on the “book this Modo” button.
- Review the information provided on the “Confirm your booking” screen.
- If necessary, change your method of payment.
- If you wish to proceed, click the “Book this Modo” at the bottom of the screen. If not, click the < to go back to the Trip Directions.
- If you receive an “Active Ride” screen you’ve successfully booked this Modo and it’s yours immediately and for the next 12 hours. Please note that charging for this booking will begin from the time you click "Book this Modo".
Start a Modo Trip and unlock a vehicle:
- Step 1: How do I find the car I’ve booked?
Once your vehicle is booked you will be sent a confirmation email. In this email you will find detailed instructions on where to find your vehicle and how to use it.
- Step 2: Inspect the vehicle
Modo asks participants to perform pre- and post-trip walk-around inspections to ensure the vehicle is in good condition. If you spot any visible defects (e.g. dents, scratches, other damage) larger than a fob and not already marked with a sticker, or if any service icon appears on the vehicle’s dashboard, let us know right away. Email Modo info@modo.coop a description and photo Modo or call Modo on 604.685.1393 — before you drive away. Note that you may be held liable for the damage if you don’t tell us before or after you drive and another member reports it after you.
- Step 3: Unlock the car.
To unlock the car, tap your Compass Card on the RFID on the vehicle’s windscreen.
- Step 4: Starting the car:
Most vehicles have a push button start, meaning you can just hop in and push start and off you go. Other vehicles may require a key start, if this is the case it will be located in a canvas pouch located just below the steering wheel.
Stopovers
- You may make as many stopovers as you like, but you must return your Modo to its original parking spot within 12 hours.
- The key and the fuel card will be located in the canvas pouch stored either below the steering wheel, centre console or in the glove box. Remember to take your Compass Card with you to unlock and lock the vehicle. Always take your Compass Card with you as vehicles may lock automatically. Do not remove the key from the vehicle.
Ending your Modo ride
- Before you can end your trip, you must return your vehicle to its home location (this is the place you picked the car up from).
- Refer to your confirmation email if you’re uncertain about the home location.
If something is preventing you from returning the vehicle to its home location, like another vehicle parked in its spot, please contact Modo right away.
- When your Modo is back in its home location, ensure you click on the “End ride” button in the RideLink app. You can access this button from the Directions Tab (main screen of RideLink) at any time.
- To lock the car, tap your Compass Card on the RFID on the vehicle’s windscreen. Please note: tapping your Compass Card to lock the vehicle will not end your booking.
You're billed only from the time you click "Book this Modo" until you end your booking by clicking “End Ride”, rounded up to the nearest 15 minutes. Bookings through RideLink are up to a maximum of 12 hours and cannot be extended. You must return the vehicle to its home location before the end of the 12 hour period. Failing to end your booking in RideLink will result in a 12-hour charge. Failing to return your Modo to the home location by the end of your 12 hours booking will result in a $30 late fine.
