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Frequently asked questions

Insurance, accidents and damage

What should I do if I've been in an accident while driving a Modo?
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How does Modo's insurance work?
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When do I have to pay for damage that occurred during my booking?
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When does Modo's insurance NOT cover damage during my booking?
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What is Modo's damage fee?
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How can I avoid paying the damage fee?
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What is the Modo Damage Pool?
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How to continue driving with Modo after an accident?
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How do I report and address vehicle damage with Modo?
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How do I take a good photo of damage?
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What happens once damage is reported?
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What do the numbered stickers on the vehicles mean?
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