Members are expected to perform a pre- and post-trip walk-around inspection to ensure their booked vehicle is in good condition! If you spot any visible defects (e.g. dents, scratches, other damage) larger than a fob and not already marked with a sticker, or if any service icon appears on the vehicle’s dashboard, let us know right away—send a description and photo using our app or by email or call us—before you drive. If you don’t tell us before you drive, you may be liable for the damage.
Watch our short instructional video featuring Modo’s fabulous staff, Bernice (Modo’s HR and Office Manager) and Jason (Modo Member Care Team Manager) under direction of master choreographers and Business Members Small Stage.