Do your part, do the Modo 360!

Members are expected to perform a pre- and post-trip walk-around inspection to ensure their booked vehicle is in good condition! If you spot any visible defects (e.g. dents, scratches, other damage) larger than a fob and not already marked with a sticker, or if any service icon appears on the vehicle’s dashboard, let us know right away—send a description and photo using our app or by email or call us—before you drive. If you don’t tell us before you drive, you may be liable for the damage.

Watch our short instructional video featuring Modo’s fabulous staff, Bernice (Modo’s HR and Office Manager) and Jason (Modo Member Care Team Manager) under direction of master choreographers and Business Members Small Stage.

Before and after your trip, go through this checklist:

  • Check the exterior – do a quick walk-around before and after your booking and make sure to report any damage you find right away!
  • Check the windshield – small cracks can turn into a bigger problem quickly, make sure to report any damage.
  • Check your tires.
  • Check the interior – Make sure no garbage or mess is left behind.
  • Spot any damage bigger than your fob? – Any damage bigger than a fob and not marked already by a sticker needs to be reported. Take a picture of the damage to make reporting a breeze.
  • You can:
    • Call to report
    • Send an email
    • Use the app

Thank you for doing your part!