All applicants must meet Modo’s driving standard:
Drivers with a learner’s L licence and drivers under 19 years of age with an N licence are eligible to join as a Green Member and must link their membership to a current Modo Plus Member. Click here for more information.
Documentation Requirements We also need to see, at a minimum, the last two years of BC driving and insurance claims history and/or driving history from outside BC, no matter where you held your licence during those years, and/or whether you’ve driven, or insured a car, for two years or not. Please choose the option below that describes the last two years of your driving history:
Friendly Reminder: Get your driving records from ICBC
Use ICBC’s online request page to request they email the following two documents directly to email@example.com:
We will need both sets of records for the past two years.
For us to be able to process your application we will need to see the Drivers Abstract and Insurance Claims History from any jurisdiction you held a licence within the past two years. After you have submitted all your necessary documentation, call or email us and we can typically have you set up and ready to go within a few days.
Modo has a very diverse fleet including:
Oversized vehicles cost more to operate, so we’ve priced them a bit higher than the rest of our fleet. Our oversized vehicles currently include our Ram ProMaster cargo vans. Check out some of our fleet online or on social media!
Our available accessories vary from vehicle to vehicle. Some include Bluetooth, roof racks, backup cameras, Stow-N-Go seating, and winter tires. When booking a vehicle, you can filter by accessory to view your options.
All Modo vehicles, with the exception of the Fiat Abarth, the Scion FR-S and Mazda Mx-5, are winter ready and equipped with all-season Mud and Snow (M+S) tires. Approximately 25% of our fleet are equipped with heavy duty winter-rated tires. You’ll want these for extreme winter conditions and heavy snowfall, especially on ungroomed roads. Learn more about winter tires.
Yes! However, with the exception of baby seats, child seats, roof racks and bicycle racks, you must call and speak to Modo staff before you install any third-party equipment on a car. Trailers, hitches or other tow-enabling devices and tire chains are never allowed on any car. You are liable if the rack or any gear on the rack damages the car, and for any harm caused by the poor or inadequate installation of baby and child seats.
No. Trailers hitches or other tow-enabling devices and tire chains are never allowed on any vehicle.
Yes, if you do not have a Modo vehicle with a Modo bike rack available, you are welcome to install your own. You will be responsible for any damage done to the Modo from attaching a bike rack or any damage caused by the rack.
Modo vehicles are located in hundreds of locations around Metro Vancouver, Vancouver Island, Squamish and the Okanagan. Our current service areas include North Vancouver, UBC, Vancouver, Burnaby, New Westminster, Surrey, Richmond, Coquitlam, Port Moody, Port Coquitlam, Victoria, Esquimalt, Oak Bay, Saanich, Sidney, Nanaimo and Kelowna. We also have vehicles at the major ferry terminals!
By watching and listening. We use information like where our members live and work, and carefully follow the demand for shared vehicles throughout our service area. It all feeds into a mapping system that helps us decide on the next locations.
Making a booking is easy. You can book using our app, website or by phone. Before you book, take a moment to plan the start and end times of your trip.
Booking extra time at the end of your trip can help you avoid a late charge. Log in with your member number or username. You can search available vehicles by location, neighbourhood or vehicle type.
For quick and easy booking, you can set favourite locations near your home or your work. Reserve the vehicle for the whole time you’ll have it, even overnight hours, so we know when the vehicle will be returned to its home location and become available for someone else to book.
Please note, statutory holidays that fall on weekdays are booked as weekdays, not weekends.
If the vehicle you want is available, you can book on the spot or up to a year in advance. If you’re interested in a specific vehicle, advanced planning is always a good idea. For example, if you know you’ll need a cargo van next week to help your pal move, book it as soon as possible — especially for the first weekend of the month!
The minimum booking time is 30 minutes and bookings can be extended in 15 minute increments, subject to availability. Members can book online for a maximum duration of 10 days. If you would like to make a booking for more than 10 days, please contact us for assistance.
At the end of every booking, you must ensure that:
You can always cancel a booking. However, keep these tips in mind when cancelling:
Reminder: If another member books the vehicle during the time you’ve freed up, your cancellation charge drops to zero!
Yes. You are expected to perform a pre- and post-trip walk-around inspection to ensure the vehicle is in good condition. If you spot any visible defects (e.g. dents, scratches, other damage) larger than a fob and not already marked with a sticker, or if any service icon appears on the vehicle’s dashboard, let us know right away—send a description and photo using our app or by email or call us—before you drive. If you don’t tell us before you drive, you may be liable for the damage.
Yes. Modo is a two-way carshare and all of our vehicles have a home location. To end your trip, you have to return the car to its home location. See your confirmation email if you are uncertain about the home location. If something is preventing you from returning the vehicle to its home location, like another vehicle parked in its spot, please contact us right away.
If you’re running late or want to keep the car longer, try to extend your booking using our app, or by phone call. Please remember to pull over if you need to use your phone. If the vehicle is available, you can extend your booking. If you cannot extend your booking, call us right away so we can find a solution for you and the next member.
If you have more than 15 minutes remaining, you can end your booking early via app, online or give us a call. We reimburse 50% of the remaining time charge.
Don’t use the vehicle key or power locks. Always use your fob to lock and unlock the vehicle at any time—before, during or after your booking. Fobbing out secures the vehicle by disabling the engine. Always take your fob with you as vehicles may lock automatically.
If you get a speeding, parking or other traffic-related ticket, you have to pay for it as well as a $20 processing fee. If the car is towed or impounded during your booking, you will have to pay for the cost incurred to recover it. Review Modo’s fines and fees online under forms and resources.
Call us right away and we’ll troubleshoot with you. If it turns out to be a mechanical failure of some sort, we’ll assist you and help get you on your way.
The short answer is no. In case of an emergency, please call us as soon as possible. There are two exceptions where you can share the driving:
At Modo, members take responsibility for fuelling the vehicles. You don’t have to fill the tank after every trip, but always make an effort to ensure that the fuel tank is full for the next user at the end of your booking, and at a minimum ¼ full.
Modo’s Fleet Team cleans our vehicles regularly — inside and out. We do require that you empty the vehicle of any garbage and personal items and make an extra effort to leave the vehicle clean for the next Member.
If you’ve had pets in the car, please do an extra sweep to make sure the car is left tidy.
When using a Modo parked at a residential building, please respect their garbage and recycling rooms and avoid leaving a mess.
If you find a vehicle is dirty at the start of your booking, please report it immediately using our app or by sending an email to firstname.lastname@example.org. Please include the date and time of your booking along with a description of the mess and any supporting photos. If you leave the vehicle dirty, you may be asked to clean the vehicle, be charged a cleaning fee and/or your carsharing privileges may be suspended.
Members are responsible for any metered or paid parking during their trip. There are some areas in the Lower Mainland where Modo members can park without paying and without worry. However, these parking privileges vary by city, municipality and district. We also have preferred parking spots at IKEA Coquitlam and Richmond. Read more about Modo Parking Privileges.
Animals are allowed in all Modo Vehicles, except Allergen-Free Vehicles, and, with the exception of service dogs, must be inside a secured pet carrier for the entire trip. Members are responsible for cleaning any pet hair or other messes. Animals are never allowed in designated Allergen-Free Vehicles (listed under Features). If you spot pet hair in a vehicle, be sure to report it right away by using our app or by email to email@example.com — and include photos, if possible.
Yes! You will need your fob in order to unlock and lock the vehicle. Always take your fob with you as vehicles may lock automatically. Check the vehicle door handle after fobbing out to ensure that it’s locked.
Yes, but please ensure that all rear folding seats are in their upright position and locked in place at the end of your booking out of courtesy for the next member.
It’s unpleasant to think about accidents, but it’s best to be prepared. Here’s some advice that could help (adapted from ICBC):
Step 1: If the accident involves another vehicle, make sure you, your passengers and the other party are safe. If anyone is injured, call 911. If it’s safe to move vehicles off the road, do so. Avoid discussing who is at fault and proceed to step 2.
If the accident does not involve another vehicle, like hitting a pole for example, skip to step 5.
Step 2: Gather the following information for all vehicles and drivers involved in the collision:
Step 3: If there are any witnesses to the collision, gather their names and contact information.
Step 4: Gather information about the collision scene including the date, time, and weather conditions; the location; the direction each vehicle was traveling; your vehicle in relation to the other vehicle(s).
Step 5: Call Modo and we’ll walk you through the next steps.
Any new damage you cause or discover bigger than your fob must be reported. If the damage has a clear numbered sticker on it, it has already been reported.
For damage you discover or cause during your booking, call the Member Care Team right away at 604.685.1393 to submit a report, please ensure to take photos of the damage. We will advise you on whether the vehicle is safe to continue driving and our Damage Department will follow up with you regarding the incident.
Damage discovered at the start of your booking must be reported before you begin driving. To file a report you can call a Modo agent, submit a ticket using our app, or send an email to firstname.lastname@example.org. Ensure you take photos. Unreported damage is investigated and can result in a damage fee.
Modo’s fleet is insured up to $5 million under a Third-Party Liability policy from ICBC and is self-insured for damage to our own vehicles. Members are subject to a damage fee (see next FAQ: What is Modos Damage Fee?) in accordance to their membership type for any damage that occurs to the Modo vehicle during their bookings. Read more on Modo’s insurance.
Modo members who have shown a complete two years of clean driving history pay a damage fee up to the first $1,000, depending on the extent of the damage. This includes damage resulting from a Hit & Run, Vandalism and damage to the tires.
Green Members, Business Members and members who have been in an accident with a cost to Modo that exceeded $1,000 during the preceding two years, pay a damage fee up to the first $2,500.
Individual members who have been in an accident with a cost to Modo that exceeds $1,000 are required to make a damage deposit of $1,500 in addition to any damage fees. This deposit can be returned after two years of damage-free driving.
If the damage to the Modo is a result of an accident with another vehicle and the third party is deemed at-fault by ICBC, no damage fees will apply. For all other damage incidents (Yes, that includes at-fault accidents, hit and run, vandalism and damage to the tires.) you will need to pay the Damage Fee.
Members choose damage fee options when signing up online and can adjust them under their Account Settings at their convenience. There are 2 options available for members to avoid paying the damage fee:
Option 1: Collision Loss Damage Insurance. (CLDI)
Reduce your damage fee to $0 by paying your Modo invoices with a credit card offering Collision Loss Damage Insurance (CLDI). Check with your credit card company to see if your card carries this insurance, then indicate on your Modo account online that you’re using your credit card’s CLDI coverage by setting up the card for automatic payments and enabling the CLDI option. By doing so, you will be declining the insurance and damage fees provided by Modo and indicating your preferred coverage option as CLDI for future bookings. Please note: CLDI does not cover trucks, cargo vans and some specialty vehicles. Please check your insurer terms and conditions for details on exclusions.
Option 2: Modo Damage Pool
Enrolling in the Modo Damage Pool reduces your damage fee to $0 for any damage that occurs during your booking. The Damage Pool is optional and covers all Modo vehicles. Members must be enrolled in the Damage Pool prior to an accident.
The Damage Pool costs $50 annually (non-refundable) and expires after being used in the event of an accident. If you are in an accident whose cost to Modo is less than $1,000, you can rejoin the Damage Pool for $50.
Individual members who have been in an accident with a cost to Modo that exceeds $1,000 are required to make a damage deposit of $1,500 in addition to any damage fees to continue driving with Modo. This deposit can be returned after two years of damage-free driving.
Business accounts and Green Members are not eligible to join the Damage Pool.
How to join: Login to your account at bookit.modo.coop and click My Account>Damage Pool/Coverage to sign up.
The Modo Damage Pool is a pool fund shared by those enrolled to cover the cost of repair for damage to the fleet
The process of pooling funds distributes the risks of coverage among contributors. Once you’ve joined the pool, your $50 enrollment fee is amalgamated into the collective fund. Unlike a bank deposit, the funds are no longer linked to a particular person or account because they have been absorbed into the larger pool that is frequently utilized for repairs.
To enroll login to your account at bookit.modo.coop and click My Account>Damage Pool/Coverage to sign up.
Business accounts and Green Members are not eligible to join the Damage Pool.
The Damage Pool is non-refundable, due to it being absorbed into the pool shared by the Members enrolled.
Most members are able to continue driving after their first incident under $1000 because they were enrolled in the Damage Pool or had coverage through a credit card with CLDI (Collision Loss Damage Insurance – see “Can I avoid paying the damage fee?”). Without CLDI or Damage Pool you would be required to pay the Damage Fee to continue driving (see “What is Modos Damage Fee?”)
If the first damage incident’s cost of repairs is greater than $1000, a damage deposit of $1500 will be required to continue driving. The deposit can be paid by cash, debit Interac, certified cheque or electronic bank payment. Credit cards and personal cheques will not be accepted. The damage deposit is refundable after two years of clean driving history can be shown by resubmitting your driving documents.
Members are required to perform an inspection at the start and the end of their bookings and report new damage to us right away. Damage found during the inspection at the start of your booking must be reported before you begin driving. If damage is reported part way through your booking or by the next member at the start of their booking, you may be held liable for it.
Before you start driving, inspect the entire vehicle for any visible damage larger than your Modo fob such as:
If you spot anything larger than a fob and not already marked with a round, clear numbered sticker, let us know before you start driving – take photos and send a description to us using our app, by email to email@example.com or give us call.
At the end of your booking, inspect the vehicle again for any new damage that may have occurred during your booking. If you spot anything new, let us know immediately.
If you miss doing an inspection, submitting a report or a report is submitted after you’ve started driving, you may be held liable for any new damage the next member reports.
For anything without a sticker and larger than your Modo fob, photos must be:
Larger photo file sizes should be emailed to firstname.lastname@example.org rather than submitted through the app. When describing the damage to us, ensure you clearly specify where it is located using the terms “Driver’s side” and “Passenger’s side” rather than left and right, for example “dent on driver’s side door”.
Already reported damage will have a clear numbered sticker on or near it. The stickers indicate that we know about the damage, Modo Fleet has determined the vehicle is safe to drive, and it does not need to be reported again.
Any damage you find without a sticker must be reported.
When you tell us a vehicle is damaged, our fleet technicians inspect the car to make sure it is safe for operations and place stickers on the damage to document it. Once the inspection is completed, an ICBC accredited adjuster will prepare an estimate on the repair costs and a damage coordinator will contact you to discuss the fee. If the damage is minor or largely cosmetic, we defer the repair to a later date when additional damage has accumulated to keep the car in service as to not affect other members bookings.
Modo Plus members have the following payment options available:
• A valid credit card linked to your account (preferred method)
• Electronic bill payment (EBP) via your online banking profile Monthly and Roaming members are enrolled in Pay as you Drive and must have a valid credit card in their name set up on their account.
Modo Plus (shareholding) members can add an Associate Member with a $250 share purchase. They can share driving and bookings. Note, the Modo Plus member is liable for any debts not paid by the Associate Member and vice versa. Contact Modo to learn more.
Modo Plus and Associate
Log in to your account from a desktop computer and under Settings, click the Close Account tab and follow the instructions. Modo Plus shares are refunded within 90 days. If you paid your share purchase with a credit card, we can refund it back to the same card. For all other payment methods, we will issue a cheque and mail it to your address on file.
Monthly and Roaming
Log in to your account and under Settings, click the Close Account tab and follow the instructions. Monthly admin fees are pro-rated for the month you close your account.
Lots! Our rates include almost everything: insurance, gas, maintenance and parking privileges.
Modo vehicles are insured for you to use the cars for any task. Some members use the vehicle mainly for work and claim the Modo invoices as a business expense. Home office consultants find Modo a great way to save overhead costs. Interested in opening a Business account? Click here for details!
The Scrap-It credit can be applied towards your Modo account as a drive time credit only. It cannot be used toward shares purchases, administrative fees, charges or fines. Read more about the program on our blog.
Yes. Our fleet insurance covers you to drive anywhere in Canada and the United States. Here’s a useful tip: give yourself a bit of extra time before your trip to inspect your booked vehicle—inside and out. Remove any items that don’t belong to you or the Modo vehicle. That way, if you’re asked at the border, you can say with confidence that you know all the contents of the vehicle.
If you realize after the booking has ended that you left something in the vehicle, just make a new 30-minute booking and retrieve your goods. Just be certain not to drive the vehicle, or book it for longer than half an hour. If you do, it will be treated like a regular booking and you will incur a usage fee. If you find someone else’s belongings in the vehicle, let us know and leave them there. The owner will be able to collect them after your booking is completed.
Modo has two Return Options to choose from for Daily Drive, Large and Loadable vehicles. Select Set Return if you know your end time. If you’re unsure of your end time, Open Return allows you to only pay for what you use when booking a vehicle between 30 min and 24 hours.
A Set Return booking is great for when you know how long you’ll need the vehicle and when you’ll be returning it. This was the only return option prior to the launch of Open Return. Simply select your return time while making your booking. Of course, you can always choose to extend your booking if the vehicle isn’t in use by another member. Late fees will apply to this type of booking if you do not extend and return it after your Set Return time. Cancellation fees may also apply.
With Open Return there’s no need to set your return time in advance. Book our Daily Drive or Large & Loadable for 30 min or up to 24 hours and use them for as long as you like within that time. When you’re done, simply end your booking and return the vehicle, and only pay for the time and distance you have used, plus a $3 Open Return fee.
When you select Open Return, Modo’s booking system will automatically default the booking end time to the maximum of 24 hours from the start time. The search results will only show cars available for 24 hours from that start time.
Note that you can choose to shorten the booking by changing the defaulted end time to a time of your choosing. Open Return bookings are not subject to cancellation fees! Just remember that you need to end the booking when you’re done with the vehicle, or the booking will continue and you will be charged for its full duration. Fobbing out will not end the booking.
Yes! There are no cancellation fees! A late fine will still be applied if you return the vehicle after your end time.
On the app you can end your booking the same way you would for a regular (Set Return) booking. Open the app, log into your account go to “Current Bookings” and click “End Booking”. On the desktop or mobile website, log into your account, go to “My Bookings” and you will see your active booking at the top of the screen. Click “I’m done with this car” Simply fobbing out will not end an Open Return booking.
If you do not end your booking it will continue and you will be responsible for the full-time charge of your booking and the Open Return fee of $3.
All members and membership types are welcome to make an Open Return booking.
The fee to make an Open Return booking is $3
Open return adds convenience to those who use it. The small convenience fee of $3 is intended to replace and/or offset cancellation and late fees otherwise generated by Set Returns.
Daily Drives and Large & Loadables can be used for an Open Return booking.
If the vehicle you want is available, you can book on the spot or up to a year in advance.
You can always cancel a booking. However, keep these tips in mind when canceling:
Learn how to make an Open Return booking here (video recording)
All Modo EV home locations have chargers. You’ll need to use the BC Hydro EV card available in the vehicle. In some cases, home locations will require you to use another card to activate the charging station. This second charging card is also located in the pouch attached to the key chain ring (like any regular Modo gas card).
If you want to charge away from the vehicle’s home location, you can use the BC Hydro EV card available in the vehicle. The BC Hydro EV card is accepted at any BC Hydro, ChargePoint and Flo charging stations.
To find public available charging stations throughout North America, including all charging station vendors, use the PlugShare website to find a charging station.
You should always try paying with the default BC Hydro card available in the vehicle.
If the paid charging station doesn’t accept the BC Hydro card, you can pay with your own credit card. Most chargers allow any Visa or Mastercard with “tap” to be used at the charger directly.
Modo will reimburse up to $20 provided you submit a valid receipt. Many paid charging stations charge the cost of parking as their hourly rate – the charging component of the cost is free. As Modo does not pay for a member’s parking we have capped the reimbursement at $20 to allow enough time to charge the EV.
The NEXO is a SUV in the “large and loadable” category.
The NEXO’s range is roughly 700 kilometres, which means you should only drive a maximum of 350 kilometres away from the nearest refueling station.
You will be responsible for all charges that are incurred as a result of running out of fuel including, but not limited to, towing, damage, and tickets.
Click HERE for full instructions on how to fill up the Nexo.
Yes! The NEXO is eligible for HOV lane status.