Driven by people, not profits.

FAQ

Carsharing with Modo

  • You need to be at least 19 years old with a valid BC driver’s licence.*

    You also need to meet Modo’s driving standard:

    • N licence or better;
    • no at fault accidents within the past two years;
    • no licence suspensions within the past two years; and
    • no more than two traffic violations in the past two years.

    * You may be eligible to join with an out-of-province/out-of-country licence as long as you meet our driving requirements above.

  • If you have had a BC driver’s licence for at least 2 years or have an N licence:

    1. Use ICBC’s online request page to request they email the following two documents directly to info@modo.coop:
    • Driving record (driver’s abstract)
    • Insurance and claims history record

    Click “Get your driving records”. We will need both sets of records for the past two years.


    If you have a BC driver’s licence, and have also had another licence within the past 2 years, you may still be able to join Modo by completing the two steps below:

    1. Use ICBC’s online request page to request they email the following two documents directly to info@modo.coop:
    • Driving record (driver’s abstract)
    • Insurance and claims history record

    Click “Get your driving records”. We will need both sets of records for the past two years.

    1. You can either:
    • Provide equivalent records from the country/state/province which issued your previous licence. If your driving and insurance records are not in English and from outside Canada, we also require to see a translation of the records from an ICBC approved translator. Consult the foreign licence and driving records page to find out how you can request your previous driving documentation, or contact us at info@modo.coop or call us for more information.

    or

    • If you are not able to provide driving records from your place of licence, you will need to come to our office and sign a Member Eligibility Declaration in person, when you pick up your fob. You will also be required to pay a $1,500 Damage Deposit (using cash, debit card, electronic bill payment or certified cheque payable to Modo Co-operative; note that credit cards and personal cheques will not be accepted), which is refundable when you are able to provide driving records and evidence of eligibility. In addition, until you can provide this evidence, you will not be able to join Modo’s Damage Pool.  The Damage Deposit and Damage Pool are not applicable to Business Accounts.

    If you only have a driver’s licence from outside BC, you may still be able to join Modo by completing one of the steps below:

    You can either:

    • Provide equivalent records from the country/state/province which issued your previous licence. We will need to see your current driver’s licence and one other piece of government-issued photo ID. If the licence and your driving and insurance records are not in English and from outside Canada, we also require to see a translation of the non-English driver’s licence and records from an ICBC approved translator.  An International Driving Permit with the licence may substitute for the translation.  Consult the foreign license and driving records page to find out how you can request your previous driving documentation, or contact us at info@modo.coop or call us for more information.

    or

    • If you are not able to provide driving records from your place of licence, you will need to come to our office and sign a Member Eligibility Declaration in person, when you pick up your fob. We will need to see your current driver’s licence and one other piece of government-issued photo ID. If the licence is not in English and from outside Canada, we also require to see an International Driving Permit with the licence or a translation of the non-English driver’s licence from an ICBC approved translator.  You will also be required to pay a $1,500 damage deposit (using cash, debit card, electronic bill payment or certified cheque payable to Modo Co-operative; note that credit cards and personal cheques will not be accepted), which is refundable if/when you are able to provide driving records and evidence of eligibility. In addition, until you can provide this, you will not be able to join Modo’s Damage Pool.  The Damage Deposit and Damage Pool are not applicable to Business Accounts.
    • You may be required to get a BC licence in order to be eligible to drive in the province. Read the ICBC requirements for more information on obtaining a BC driver’s licence.

     


  • Register online

    Choose between our Modo Plus or Monthly plans and then click the Join Modo button at the top of your screen to get started. It only takes a few minutes and requires a valid credit card*. Once you receive your vehicle access fob in the mail, you’re ready to go!

    *Credit card must be in your name; prepaid or debit cards not accepted for online registration.

    To join as a Business or Associate Member, contact us at info@modo.coop.

    Or visit our office

    If you’d rather register at our office in Downtown Vancouver or Victoria, just call our Member Loyalty Team to schedule a brief orientation. Bring along your driver’s licence for verification, and if you’re signing up for a Monthly membership, please also bring a valid credit card (prepaid credit cards not accepted for registration).

    Friendly Reminder:

    Get your driving records from ICBC

    Use ICBC’s online request page to request they email the following two documents directly to info@modo.coop:

    • Driving record (driver’s abstract)
    • Insurance and claims history record

    We will need both sets of records for the past two years.

  • Lots! Our rates include almost everything: insurance, gas, maintenance and parking privileges. Check out the comparison between owning a car and using Modo.

  • The Scrap-It credit can be applied towards your Modo account as a drive time credit only. It cannot be used toward shares purchases, administrative fees, charges or fines.

  • Yes. Modo is a two-way carshare and all of our vehicles have a home location. To end your trip, you have to return the car to its home location.

    If something is preventing you from returning the vehicle to its home location, like another vehicle parked in its spot, call our Member Loyalty Team right away.

  • Modo Plus and Associate:

    Log in to your account and under Settings, click the Close Account tab and follow the instructions. Modo Plus shares are refunded within 60–90 days. If you paid your share purchase with a credit card, we can refund it back to the same card. For all other payment methods, we will issue a cheque which can be picked up at our office when it’s ready, or mailed to your address on file.

     

    Monthly and Roaming:

    Log in to your account and under Settings, click the Close Account tab and follow the instructions. Monthly admin fees are pro-rated for the month you close your account.

Modo Cars

  • Modo has a very diverse fleet including:

    • hatchbacks
    • convertibles
    • SUVs
    • pick-up trucks
    • hybrids
    • sedans
    • minivans
    • electric vehicles
    • cargo vans

    Check out some of our fleet online or on social media!

  • Our available accessories vary from vehicle to vehicle. Some include Bluetooth, roof racks, backup cameras, Stow-N-Go seating, and winter tires. When booking a vehicle, you can filter by accessory to view your options.

  • Modo vehicles are located in hundreds of locations around Metro Vancouver and Vancouver Island. Our current service areas include North Vancouver, UBC, Vancouver, Burnaby, New Westminster, Surrey, Richmond, Coquitlam, Port Moody, Port Coquitlam, Horseshoe Bay, Greater Victoria, Saanich and Nanaimo. We also have vehicles at Tsawwassen and Swartz Bay ferry terminals!

  • Using information like where members live and work, and where there’s a high demand for shared vehicles, along with our mapping systems helps us decide where we need to place vehicles. Occasionally, when usage at a location begins to decline, we may decide to that vehicle to a more high-demand area.

  • Oversized and Premium vehicles cost more to operate, so we’ve priced them a bit higher than the rest of our fleet. Our Oversized vehicles currently include our Ram Promaster and Ford Econoline cargo vans. Premium vehicles are BMW and Lexus models. Click here to see Our Fleet

    • Modo Plus members pay $9 per hour or $90 per 24-hours
    • Monthly members pay $12.75 per hour or $102 per 24-hours
    • Business accounts pay $12.75 per hour or $102 per 24-hours

    *Standard kilometre rates for each plan apply to Oversized and Premium vehicle bookings.

Booking Modo Cars

  • Making a booking is easy. You can book using our app, website or by phone.

    Before you book, take a moment to plan the start and end times of your trip. Booking extra time at the end of your trip can help you avoid a late charge.

    Log in with your member number or username. You can search available vehicles by location, neighbourhood or vehicle type. For quick and easy booking, you can set favourite locations near your home or your work.

    Reserve the vehicle for the whole time you’ll have it, even overnight hours, so we know when the vehicle will be returned to its home location and become available for someone else to book.

    The shortest length of booking is 30 minutes and the longest is 30 days. You can extend your booking in 15-minute increments if the car is available. Read more

    Please note, statutory holidays that fall on weekdays are booked as weekdays, not weekends.

  • If the vehicle you want is available, you can book on the spot or up to a year in advance.

    If you’re interested in a specific vehicle, advanced planning is always a good idea. For example, if you know you’ll need a cargo van next week to help your pal move, book it as soon as possible — especially for the first weekend of the month!

  • You can always cancel a booking. However, keep these tips in mind when cancelling:

    • If you cancel with less than 12 hours’ notice, you will be charged 50% of the original time charge.
    • There’s no charge for cancelling your booking with more than 12 hours notice.

    • If you don’t show up, you’ll be charged 100% of the original time charge plus $10. This charge is in place to ensure our members don’t abuse the carsharing system.
    • Finished a trip early? If you have more than 15 minutes remaining, you can end your booking early via app, online or give us a call. We reimburse 50% of the remaining time charge.

    Reminder: If another member books the vehicle during the time you’ve freed up, your cancellation charge drops to zero.

  • The minimum time is 30 minutes, and the maximum is 30 days. (Yes, you can go on that road trip!)

  • Be prepared for the unexpected delay. It’s a good idea to get into the habit of padding your booking with an extra 15 minutes or more for “just in case” situations, like traffic accidents or construction. (Add a few hours if ferries are involved!)

    If you find yourself running late, give us a call immediately so we can alert the next member and, in some cases, set them up with another vehicle.

On the road

  • The short answer is no, but there are a couple of options you can explore.

    • Modo Plus (shareholding) members can add an Associate Member with a $250 share purchase. They can share driving and bookings. Note, the Modo Plus member is liable for any debts not paid by the Associate Member and vice versa. Contact Modo to learn more: info@modo.coop.
    • To share the driving, you can add another Modo member as a driver to any single booking you make. Note, the booking will only appear on the account of the person who booked.
  • Don’t use the power locks. Always use your fob to lock and unlock the vehicle at any time—before, during or after your booking. Fobbing out secures the vehicle by disabling the engine. If you don’t fob out at the end of your booking there is a $40 fine.

  • You don’t have to fill the tank after every trip but:

    • If the gas tank is less than 1/4 full, please fill it up using the gas card provided in the vehicle.
    • Never fill up your Modo with diesel (unless it requires it)
    • Ending your booking with the gas tank at less than 1/4 full can result in a fine.
    • Always use the gas card at the pump—do not use it inside the station.
    • Select a dollar amount when using the gas card. Pressing the “fill up” button will void the transaction.
    • Currently our gas cards do not work at Husky, Mohawk or Co-op stations
  • If you get a speeding, parking or other traffic-related ticket, you have to pay for it. If the car is towed or impounded during your booking, you will have to pay for the cost incurred to recover it. Review Modo’s fines and fees online under Forms and Resources.

  • Call us right away and we’ll troubleshoot with you. If it turns out to be a mechanical failure of some sort, we’ll assist you and help get you on your way.

  • Our fleet insurance covers you to drive anywhere in Canada and the US.

    Here’s a useful tip: give yourself a bit of extra time before your trip to inspect your booked vehicle—inside and out. Remove any items that don’t belong to you or the Modo car. That way, if you’re asked at the border, you can say with confidence that you know all the contents of the vehicle.

  • Members are responsible for any metered or paid parking during their trip.

    There are some areas in the Lower Mainland where Modo members can park without paying and without worry. However, these parking privileges vary by city, municipality and district. All our cargo vans and pick-up trucks have commercial parking permits.

    We also have preferred parking spots at Grouse Mountain, Mount Seymour, Tsawwassen Mills, IKEA Coquitlam and Richmond. Read more about Modo Parking Privileges.

  • It’s important that our members be able to transport their pets, but we have a strict pet policy: animals must be transported in a carrier, with no trace left behind. Otherwise, cleaning fees charged to your account could run up to $300.

    Please note: pets are not permitted, even in a carrier, in our allergen-free vehicles.

    If you spot pet hair in a vehicle, be sure to report it right away by emailing report@modo.coop — and include photos, if possible.

  • Any damage bigger than your fob has to be reported. If the damage has a clear numbered sticker on it, it has already been reported.

    To file a report, call our team or leave a note under Vehicle Notes on your booking, or send an email to report@modo.coop. Photos are welcome! Unreported damage is investigated and can result in a fine.

  • If you’re running late, try to extend your booking using our app, or by phone call. Please remember to pull over if you need to use your phone.

    If the vehicle is available, you can extend your booking. If you cannot extend your booking, call us right away so we can find a solution for you and the next member.

Collisions

  • It’s unpleasant to think about collisions, but it’s best to be prepared. Here’s some advice that could help out (adapted from ICBC):

    Step 1 Make sure you and your passengers are safe. If anyone is injured, call 911. If it’s safe to move vehicles off the road, do so. Avoid discussing who is at fault.

    Step 2 Gather the following information for all vehicles and drivers involved in the collision:

    • Driver’s name, driver’s licence number, state or province, and contact information
    • Vehicle licence plate number and year, make and model
    • Insurance information if the vehicle is not from BC

    Step 3 If there are any witnesses to the collision, gather their names and contact information.

    Step 4 Gather information about the collision scene including the date, time, and weather conditions; the location; the direction each vehicle was traveling; your vehicle in relation to the other vehicle(s).

    Step 5 Call Modo and we’ll walk you through the next steps.

Insurance

  • We know accidents happen. That’s why every Modo driver gets full collision and comprehensive coverage. Modo’s fleet is insured up to $5 million under a Third-Party Liability policy from ICBC. And since we have a fleet plan through ICBC, we carry the insurance, not you.

    In the event of an accident, qualifying Modo members pay a damage fee up to the first $1,000, depending on the extent of the damage. (Yes, that includes damage to the tires.) Members using a Member Eligibility Declaration form to demonstrate eligibility, and members who have been in an accident with a cost to Modo that exceeded $1,000 during the preceding two years, pay a damage fee up to the first $2,500.

    Read our Insurance FAQs below to find out how you can reduce your damage fee to $0.

  • In the event of an accident, qualifying Modo members pay a damage fee up to the first $1,000, depending on the extent of the damage. (Yes, that includes damage to the tires.) Members using a Member Eligibility Declaration form to demonstrate eligibility, and members who have been in an accident with a cost to Modo that exceeded $1,000 during the preceding two years, pay a damage fee up to the first $2,500.

  • In the event of an accident, qualifying Modo members pay a damage fee up to the first $1,000. Members using a Member Eligibility Declaration form to demonstrate eligibility, and members who have been in an accident with a cost to Modo that exceeded $1,000 during the preceding two years, pay a damage fee up to the first $2,500. There are two options available for most individual members to avoid paying the damage fee:

    Modo Damage Pool

    Enrolling in the Modo Damage Pool reduces your damage fee to $0 should you be involved in an accident, including at-fault accidents. The Damage Pool is optional—it costs $50 annually (non-refundable) and expires after being used in the event of an accident.

    It costs $50 to re-enrol after an accident. The Damage Pool covers all Modo vehicles. Members must be enrolled in the Damage Pool prior to an accident. Business accounts, members using a Member Eligibility Declaration form to demonstrate eligibility, and members who have been in an accident with a cost to Modo that exceeded $1,000 during the preceding two years, are not eligible to join the Damage Pool.

    Collision Loss Damage Insurance (CLDI):

    Reduce your damage fee to $0 by paying your Modo statements and/or invoices with a credit card that offers Collision Loss Damage Insurance (CLDI). The cost of damages is covered by the insurer. Please check with your credit card company if you qualify. CLDI does not cover trucks or cargo vans.

    Please note: Individual members choose insurance options when signing up online and can adjust them under their Account Settings at their convenience.

Business Members

  • To open a Business account, we require a $250 security deposit (refundable); for those wanting become a shareholding member of the co-op , we require a $500 payment (also refundable). Both options allow for an unlimited number of drivers on your Business account (you must have a minimum of two drivers). Then, you’ll just need to pay a $10 registration fee for each driver on the account.

    Purchasing a share grants your organization membership to the co-op. This means a designated delegate will receive one vote on behalf of your organization at Modo’s Annual General Meeting.

    Click here to learn more about Business membership!

  • You can sign up an unlimited number of drivers to your Business account. The registration fee is $10 per driver.

    You need to be at least 19 years old with a valid BC driver’s licence.*

    You also need to meet Modo’s driving standard:

    • N licence or better;
    • no at fault accidents within the past two years;
    • no licence suspensions within the past two years; and
    • no more than two traffic violations in the past two years.

    * You may be eligible to join with an out-of-province/out-of-country licence as long as you meet our driving requirements above.

  • STEP ONE

    Go to your company’s Modo account and log in to manage drivers.

    TO ADD A DRIVER

    1. In the “Send online registration code” section, type in email addresses for those at your organization that you’d like to add to your account.
    2. Need to add more than two email addresses? Just click the “Add” button to create more spots for you to type in email addresses.
    3. Click the “Send Invites” button to send the invitation emails to the recipients. This will email each of them instructions on how to sign up as a business driver.
    4. The registration code is valid for 14 days from the date it is sent. If you need to send a new code, repeat step three above.
    5. Once this is done, an email will be sent to your driver with full instructions on how to sign up. When Modo receives their application, Modo will know that you’ve approved of adding them to your account.
    6. If you have fobs on site, give the driver the fob number you’d like to assign to them. They can enter the fob number in the online registration. The fob will only be activated when the driver is approved.

     

    TO REMOVE A DRIVER

    Drivers:

    All you have to do is return your fob to your organization’s Modo Liaison.

    Administrators:

    1. Go to My Account > Settings > drivers tab
    2. Locate the person you wish to un-enrol
    3. Click the un-enrol button.

    Need more help? Check out the documents below for helpful tips and detailed information.

    Carsharing Handbook
    Price list for Business accounts

    Questions? Contact 604.685.1393 (Vancouver), 250.995.0265 (Victoria) or 250.741.4141 (Nanaimo) and follow the instructions to get through to the business line or email us at business@modo.coop.

Cleaning Modo Cars

Modo Co-operative
Vancouver604.685.1393
Victoria250.995.0265
Toll free1.877.226.2277
Modo Co-operative
Vancouver604.685.1393
Victoria250.995.0265
Toll free1.877.226.2277
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