Driven by people, not profits.

FAQ

Carsharing with Modo

  • You need to be at least 19 years old with a valid BC driver’s licence.*

    You also need to meet Modo’s driving standard:

    • N licence or better;
    • no at fault accidents within the past two years;
    • no licence suspensions within the past two years; and
    • no more than two traffic violations in the past two years.

    * You may be eligible to join with an out-of-province/out-of-country licence as long as you meet our driving requirements above.

  • If you have had a BC driver’s licence for at least 2 years:

    1. Use ICBC’s online request page to request they email the following two documents directly to info@modo.coop:
      • Driving record (driver’s abstract)
      • Insurance and claims history record

    Click “Get your driving records”. We will need both sets of records for the past two years.


    If you have a BC driver’s licence, and have also had another licence within the past 2 years:

      1. Use ICBC’s online request page to request they email the following two documents directly to info@modo.coop:
        • Driving record (driver’s abstract)
        • Insurance and claims history record

      Click “Get your driving records”. We will need both sets of records for the past two years.

    1. You can either:
      • come to our office and sign an Eligibility Declaration in person when you pick up your fob, or
      • provide the equivalent records from the country/state/province which issued your previous licence. Consult the foreign license and driving records page to find out how you can request your previous driving documentation, or contact our Member Loyalty Team at info@modo.coop or 604.685.1393 / 250.995.0265 for more information.

    If you only have a licence from outside BC:

    1. After you sign up online, come to our office and sign an Eligibility Declaration in person when you pick up your fob.
    2. You may be required to get a BC licence in order to be eligible to drive in the province. Read the ICBC requirements for more information on obtaining a BC driver’s licence.

  • Register online

    Choose between our Modo Plus or Monthly plans and then click the Join Modo at the top of your screen to get started. It takes just a few minutes and requires a valid credit card*. Once you receive your vehicle access fob in the mail, you’re ready to go!

    *Credit card must be in your name; prepaid or debit cards not accepted for online registration.

    To join as a Business or Associate Member, contact us at info@modo.coop.

    Or visit our office

    If you’d rather register at our office in Downtown Vancouver or Victoria, just call our Member Loyalty Team to schedule a brief orientation. Bring along your driver’s licence for verification, and if you’re signing up for a Monthly membership, please also bring a valid credit card (prepaid credit cards not accepted for registration).

    Friendly Reminder:

    Get your driving records from ICBC

    Use ICBC’s online request page to request they email the following two documents directly to info@modo.coop:

    • Driving record (driver’s abstract)
    • Insurance and claims history record

    We will need both sets of records for the past two years.

  • Lots! Our rates include almost everything: insurance, gas, maintenance and parking privileges. Check out the comparison between owning a car and using Modo.

  • The Scrap-It credit can be applied towards your Modo account as a drive time credit only. It cannot be used toward shares purchases, administrative fees, charges or fines.

  • Yes. Modo is a two-way carshare and all of our vehicles have a home location. To end your trip, you have to return the car to its home location.

    If something is preventing you from returning the vehicle to its home location, like another vehicle parked in its spot, call our Member Loyalty Team right away.

  • Modo Plus and Associate:

    Log in to your account and under Settings, click the Close Account tab and follow the instructions. Modo Plus shares are refunded within 60–90 days. If you paid your share purchase with a credit card, we can refund it back to the same card. For all other payment methods, we will issue a cheque which can be picked up at our office when it’s ready, or mailed to your address on file.

     

    Monthly, Partnership, and Roaming:

    Log in to your account and under Settings, click the Close Account tab and follow the instructions. Monthly admin fees are pro-rated for the month you close your account.

Modo Cars

  • Modo has a very diverse fleet including:

    • hatchbacks
    • convertibles
    • SUVs
    • pick-up trucks
    • hybrids
    • sedans
    • minivans
    • electric vehicles
    • cargo vans

    Check out some of our fleet online or on social media!

  • Our available accessories vary from vehicle to vehicle. Some include Bluetooth, roof racks, backup cameras, Stow-N-Go seating, and winter tires. When booking a vehicle, you can filter by accessory to view your options.

  • Modo vehicles are located in hundreds of locations around Metro Vancouver and Vancouver Island. Our current service areas include North Vancouver, UBC, Vancouver, Burnaby, New Westminster, Surrey, Richmond, Coquitlam, Port Moody, Port Coquitlam, Horseshoe Bay, Greater Victoria, Saanich and Nanaimo. We also have vehicles at Tsawwassen and Swartz Bay ferry terminals!

  • Using information like where members live and work, and where there’s a high demand for shared vehicles, along with our mapping systems helps us decide where we need to place vehicles. Occasionally, when usage at a location begins to decline, we may decide to that vehicle to a more high-demand area.

  • Oversized and Premium vehicles cost more to operate, so we’ve priced them a bit higher than the rest of our fleet. Our Oversized vehicles currently include our Ram Promaster and Ford Econoline cargo vans. Premium vehicles are BMW and Lexus models. Click here to see Our Fleet

    • Modo Plus members pay $9 per hour or $90 per 24-hours
    • Monthly members pay $12.75 per hour or $102 per 24-hours
    • Business accounts pay $12.75 per hour or $102 per 24-hours

    *Standard kilometre rates for each plan apply to Oversized vehicle bookings.

Booking Modo Cars

  • Making a booking is easy. You can book using our app, website or by phone.

    Before you book, take a moment to plan the start and end times of your trip. Booking extra time at the end of your trip can help you avoid a late charge.

    Log in with your member number or username. You can search available vehicles by location, neighbourhood or vehicle type. For quick and easy booking, you can set favourite locations near your home or your work.

    Reserve the vehicle for the whole time you’ll have it, even overnight hours, so we know when the vehicle will be returned to its home location and become available for someone else to book.

    The shortest length of booking is 30 minutes and the longest is 30 days. You can extend your booking in 15-minute increments if the car is available. Read more

    Please note, statutory holidays that fall on weekdays are booked as weekdays, not weekends.

  • If the vehicle you want is available, you can book on the spot or up to a year in advance.

    If you’re interested in a specific vehicle, advanced planning is always a good idea. For example, if you know you’ll need a cargo van next week to help your pal move, book it as soon as possible — especially for the first weekend of the month!

  • You can always cancel a booking. However, keep these tips in mind when cancelling:

    • If you cancel with less than 12 hours’ notice, you will be charged 50% of the original time charge.
    • There’s no charge for cancelling your booking with more than 12 hours notice.

    • If you don’t show up, you’ll be charged 100% of the original time charge plus $10. This charge is in place to ensure our members don’t abuse the carsharing system.
    • Finished a trip early? If you have more than 15 minutes remaining, you can end your booking early via app, online or give us a call. We reimburse 50% of the remaining time charge.

    Reminder: If another member books the vehicle during the time you’ve freed up, your cancellation charge drops to zero.

  • The minimum time is 30 minutes, and the maximum is 30 days. (Yes, you can go on that road trip!)

  • Be prepared for the unexpected delay. It’s a good idea to get into the habit of padding your booking with an extra 15 minutes or more for “just in case” situations, like traffic accidents or construction. (Add a few hours if ferries are involved!)

    If you find yourself running late, give us a call immediately so we can alert the next member and, in some cases, set them up with another vehicle.

On the road

  • The short answer is no, but there are a couple of options you can explore.

    • Modo Plus (shareholding) members can add an Associate Member with a $250 share purchase. They can share driving and bookings. Note, the Modo Plus member is liable for any debts not paid by the Associate Member and vice versa. Contact Modo to learn more: info@modo.coop.
    • To share the driving, you can add another Modo member as a driver to any single booking you make. Note, the booking will only appear on the account of the person who booked.
  • Don’t use the power locks. Always use your fob to lock and unlock the vehicle at any time—before, during or after your booking. Fobbing out secures the vehicle by disabling the engine. If you don’t fob out at the end of your booking there is a $40 fine.

  • You don’t have to fill the tank after every trip but:

    • If the gas tank is less than 1/4 full, please fill it up using the gas card provided in the vehicle.
    • Ending your booking with the gas tank at less than 1/4 full can result in a fine.
    • Always use the gas card at the pump—do not use it inside the station.
    • Select a dollar amount when using the gas card. Pressing the “fill up” button will void the transaction.
    • Currently our gas cards do not work at Husky, Mohawk or Co-op stations
  • If you get a speeding, parking or other traffic-related ticket, you have to pay for it. If the car is towed or impounded during your booking, you will have to pay for the cost incurred to recover it. Review Modo’s fines and fees online under Forms and Resources.

  • Call us right away and we’ll troubleshoot with you. If it turns out to be a mechanical failure of some sort, we’ll assist you and help get you on your way.

  • Our fleet insurance covers you to drive anywhere in Canada and the US.

    Here’s a useful tip: give yourself a bit of extra time before your trip to inspect your booked vehicle—inside and out. Remove any items that don’t belong to you or the Modo car. That way, if you’re asked at the border, you can say with confidence that you know all the contents of the vehicle.

  • Members are responsible for any metered or paid parking during their trip.

    There are some areas in the Lower Mainland where Modo members can park without paying and without worry. However, these parking privileges vary by city, municipality and district. All our cargo vans and pick-up trucks have commercial parking permits.

    We also have preferred parking spots at Grouse Mountain, Mount Seymour, Tsawwassen Mills, IKEA Coquitlam and Richmond. Read more about Modo Parking Privileges.

  • It’s important that our members be able to transport their pets, but we have a strict pet policy: animals must be transported in a carrier, with no trace left behind. Otherwise, cleaning fees charged to your account could run up to $300.

    Please note: pets are not permitted, even in a carrier, in our allergen-free vehicles.

    If you spot pet hair in a vehicle, be sure to report it right away by emailing report@modo.coop — and include photos, if possible.

  • Any damage bigger than your fob has to be reported. If the damage has a clear numbered sticker on it, it has already been reported.

    To file a report, call our team or leave a note under Vehicle Notes on your booking, or send an email to report@modo.coop. Photos are welcome! Unreported damage is investigated and can result in a fine.

  • If you’re running late, try to extend your booking using our app, or by phone call. Please remember to pull over if you need to use your phone.

    If the vehicle is available, you can extend your booking. If you cannot extend your booking, call us right away so we can find a solution for you and the next member.

Collisions

  • It’s unpleasant to think about collisions, but it’s best to be prepared. Here’s some advice that could help out (adapted from ICBC):

    Step 1 Make sure you and your passengers are safe. If anyone is injured, call 911. If it’s safe to move vehicles off the road, do so. Avoid discussing who is at fault.

    Step 2 Gather the following information for all vehicles and drivers involved in the collision:

    • Driver’s name, driver’s licence number, state or province, and contact information
    • Vehicle licence plate number and year, make and model
    • Insurance information if the vehicle is not from BC

    Step 3 If there are any witnesses to the collision, gather their names and contact information.

    Step 4 Gather information about the collision scene including the date, time, and weather conditions; the location; the direction each vehicle was traveling; your vehicle in relation to the other vehicle(s).

    Step 5 Call Modo and we’ll walk you through the next steps.

Insurance

  • We know accidents happen. That’s why every Modo driver gets full collision and comprehensive coverage. Modo’s fleet is insured up to $5 million under a Third-Party Liability policy from ICBC. And since we have a fleet plan through ICBC, we carry the insurance, not you.

    In the event of an accident, Modo members pay a damage fee up to the first $1,000, depending on the extent of the damage. (Yes, that includes damage to the tires.) Read our Insurance FAQs below to find out how you can reduce your damage fee to $0.

  • In the event of an accident, Modo members pay a damage fee up to the first $1,000, depending on the extent of the damage. (Yes, that includes damage to the tires.)

    You can avoid the damage fee by paying your invoice using a credit card with CLDI (Collision/Loss Damage Insurance) or joining our Damage Pool. Learn more.

    If you are involved in an accident during your booking, call us as soon as possible. You can also submit photos of any damage before or after your booking to report@modo.coop. Read more about our accident policy in our Carsharing Handbook.

  • In the event of an accident, Modo members pay a damage fee up to the first $1,000. There are two options available for individual members to avoid paying the damage fee:

    Damage Pool

    Enrolling in the Damage Pool reduces your damage fee to $0 should you be involved in an accident, including at-fault accidents. The Damage Pool is optional—it costs $50 annually (non-refundable) and expires after being used in the event of an accident.

    It costs $50 to re-enrol after an accident. The Damage Pool covers all Modo vehicles. Members must be enrolled in the Damage Pool prior to an accident. All individual members are eligible to join our Damage Pool.

    Collision Loss Damage Insurance (CLDI):

    Reduce your damage fee to $0 by paying your Modo statements and/or invoices with a credit card that offers Collision Loss Damage Insurance (CLDI). The cost of damages is covered by the insurer. Please check with your credit card company if you qualify. CLDI does not cover trucks or cargo vans.

    Please note: Individual members choose insurance options when signing up online and can adjust them under their Account Settings at their convenience.

     

Business Members

  • To open a Business account, we require a $250 security deposit (refundable); for those wanting become a shareholding member of the co-op , we require a $500 payment (also refundable). Both options allow for an unlimited number of drivers on your Business account (you must have a minimum of two drivers). Then, you’ll just need to pay a $10 registration fee for each driver on the account.

    Purchasing a share grants your organization membership to the co-op. This means a designated delegate will receive one vote on behalf of your organization at Modo’s Annual General Meeting.

    Click here to learn more about Business membership!

  • You can sign up an unlimited number of drivers to your Business account. The registration fee is $10 per driver.

    You need to be at least 19 years old with a valid BC driver’s licence.*

    You also need to meet Modo’s driving standard:

    • N licence or better;
    • no at fault accidents within the past two years;
    • no licence suspensions within the past two years; and
    • no more than two traffic violations in the past two years.

    * You may be eligible to join with an out-of-province/out-of-country licence as long as you meet our driving requirements above.

  • TO ADD A DRIVER

    Drivers:

    1. Get your driving records from ICBC

    Use ICBC’s online request page to email the following two documents directly to info@modo.coop:

    • Driving record (driver’s abstract)
    • Insurance and claims history record

    We will need both sets of records for the past two years.

    2. Provide Authorization

    Once your organization’s Modo contact approves your eligibility for enrolment, have them email their confirmation to business@modo.coop.

    3. Register Online

    Complete your registration online, choosing the “I am applying to drive on an organization’s account” option.

    • For drivers who have previously held a Modo membership, please contact our Member Loyalty Team (604.685.1393) to complete your registration

    Once our team reviews your application, we’ll be in touch to confirm your registration and other account details. In the meantime, please read the following membership documents:

    New Member Sheet
    Carsharing Handbook
    Business accounts Pricing, Fines, and Fees

    TO REMOVE A DRIVER

    Drivers:

    All you have to do is return your fob to your organization’s Modo Liaison.

    Administrators:

    Email business@modo.coop with the name of the driver to remove and collect their fob. Please note, if the driver has a personal account with us they should keep their fob.

    Questions? Contact Mona or Susanne from our Business Member team at 604.673.2496 or email us at business@modo.coop.

Cleaning Modo Cars

Modo Co-operative
Vancouver604.685.1393
Victoria250.995.0265
Toll free1.877.226.2277
Modo Co-operative
Vancouver604.685.1393
Victoria250.995.0265
Toll free1.877.226.2277
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