Contact Centre Manager
As Contact Centre Manager, you will contribute to the fulfillment of Modo’s Purpose and its operational success by leading a team that provides contact centre support as well as in-person service to Modo’s membership. Reporting to the CEO, you will develop service objectives for day-to-day operations, and provide coaching and performance evaluations for agents. You will also be part of Modo’s Leadership Team, you will contribute by providing input into Modo’s overall strategic planning, and lead and support the execution of operational projects.
This position is based in our Downtown Vancouver office. Deadline to submit your application is Friday, January 19, 2018. Click here for the full job description and how to apply.
Contact Centre Agent
As part of the integral Member Loyalty Team, you will report to the Member Loyalty Team Manager and provide contact centre support, manage service records, route calls and emails as appropriate, follow up with customers to provide issue resolution and maintain exceptional customer service standards. We are seeking qualified individuals able to commit to weekend, evening shifts from 5pm to 1am. Click here for the full job description.