Director of Fleet Operations
You will contribute to the fulfillment of Modo’s Purpose and its operational success by owning the Fleet strategy, ensuring it is well aligned with Modo’s strategic priorities. Reporting to the CEO, you will provide vision and leadership to all Fleet operations and Modo’s growing field teams located both on the Mainland and Vancouver Island. Click here for the full job description.
Contact Centre Manager
You will contribute to the fulfillment of Modo’s Purpose and its operational success by leading a team that provides contact centre support as well as in-person service to Modo’s membership. Reporting to the CEO, you will develop service objectives for day-to-day operations, and provide coaching and performance evaluations for agents. As the Member Loyalty Team Manager, you will handle escalated service issues and represent Modo as customer service support for special projects, when required. Click here for the full job description.
Contact Centre Agent
As part of the integral Member Loyalty Team, you will report to the Member Loyalty Team Manager and provide contact centre support, manage service records, route calls and emails as appropriate, follow up with customers to provide issue resolution and maintain exceptional customer service standards. We are seeking qualified individuals able to commit to weekend, evening shifts from 5pm to 1am. Click here for the full job description.