Booking cancellation always cheaper than a No Show
As of June 1, 2013, the updated charge for No Shows will be 100% of the original hourly charge plus a $10 fine. Previously, the charge was 200% of the original hourly charge.
For shorter bookings, including overnight bookings, this change will make no-shows more expensive. For longer bookings, this will make them cheaper. The policy change is revenue-neutral for Modo, and means that different members will experience the same penalty for the same mistake.
“The cheapest option of all is always to cancel your booking as soon as you realize you don’t need it,” reminds Modo information systems director Karen New.
You can cancel a booking at no charge within five minutes of making it, or more than 12 hours before the booking starts. Otherwise, you’ll pay up to 50% of the time charge for any part of your booking within the next 12 hours, and up to 100% for any part of your booking that’s already started.
(Why “up to 50%”? We’ll never charge two people for the same half-hour in the same car – so if anybody else books the car for the time you’ve freed up, your time charge will drop to zero. The earlier you cancel, the likelier this will happen.)
Remember, sharing works best when we’re respectful of each other’s needs – which includes making sure cars are available when we don’t need them ourselves.